Arthur Kelly, BBA '07, MBA '09
Arthur (Art) Kelly is an IT/Business Consultant for WLGP working with the compliance department of a healthcare insurance company preparing for the Patient Protection Affordable Care Act (PPACA). He is a very active leader of the Walsh College Alumni Association (WCAA) as a Board member, chairing the popular Casino Night Committee and co-chairing the Marketing and Communications Committee.
Interview with Art:
Where is your industry headed?
“Due to the passage of the PPACA in 2010, the healthcare industry is going through a radical change in how business is conducted; everything from interacting with the customer, to how departments are structured. More than likely every single American will be impacted by PPACA, from how they are compensated to how they purchase healthcare insurance. “
What advice would you give someone going into a leadership position for the first time?
“Get involved! Leadership is about the relationships you build with all organizational stakeholders, and the only way to cultivate great relationships is to get involved. There are many ways to get involved: from joining a professional organization, to engaging non-profit organizations such as your alumni association. All of which can enhance your ability to lead the organization, department or team that you are responsible for. The one behavior that I have witnessed leaders doing that has derailed the success of their organization is not paying attention to what is going on around them.”
“You’re not the center. A truly great leader understands that they are not the center of the organization but a piece of a larger system within the organization. It is the responsibility of the leader to make sure that all the different pieces are working properly, in order to ensure the overall system can accomplish the strategic objectives.”
“Hire the Best! One of the hardest parts of being a leader is building a great team. Always make sure to surround yourself with individuals that have the right attitudes and not only understand the culture of the organization, but are willing to live and breathe it for every single team member, vendor, and customer.”
As an organization gets larger there can be a tendency for the institution to dampen the inspiration. How do you keep this from happening?
“I think one way to ensure your organization keeps the culture of inspiration is by making sure to listen to ideas from all levels within the organization. The best ideas rarely come from an executive. This is the best thing I learned from Walsh College. Leadership will not know all the answers; they just have to know where to find them. The most important decision a leader has to make is whom is on his/her team. If a leader can find the right people with the right attitudes, anything is possible.”
“This is also true for the Walsh College Alumni Association. As a leader, I listen to ideas from the students and alumni. With the diversity of people that come out of Walsh College, there is no limit to the inspiration that comes from our students and alumni.”
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