Crystal Arcicovich, BBA-MGT 2009
Crystal Arcicovich is the Corporate Event Sales Manager at Star Lanes @ Emagine Royal Oak. Since graduating from Walsh with her Bachelors in Business Administration with a major in management and a minor in marketing, she remains involved with Walsh College through her committee work with the Walsh College Foundation Wine Gala and as the Vice Chairperson for the Walsh College Alumni Association Casino Night.
Interview with Crystal:
How did Walsh College help you?
Walsh helped me stay connected after graduation. Which in turn lead me to where I am today in my career. I met Paul Glantz, Walsh College alumnus and Founder and Chairman of Emagine Entertainment, Inc., while serving on the Walsh College Foundation Wine Gala Committee. After hearing about Paul’s ventures into Royal Oak throughout the course of the committee meetings, I knew I had to be a part of his team. I met with him after the committee wrap-up meeting in 2010 and the rest is history.
What struggles did you go through during your time as a student? How did you get through those struggles?
My struggles would definitely be with time management. I was a single homeowner with an ill parent. Trying to juggle three jobs and school was often tough but the ability to take online classes made college classes accessible at any time of the day.
What have you learned along the way to where you are today?
The only person who can push you harder is you. And in reverse, the only person who can hold you back is you. Taking risks in an unknown field has its ups and downs, but without the risk there's no enjoyment in the benefits.
Why would you encourage people to attend Walsh College?
The professors are not just teachers, but they are professors who work in the field they teach. And the resources you can access after graduation – career services & alumni relations – are phenomenal.
What advice would you give a new alum or current student?
Take risks and try something new. You will never know unless you try, and if you don't try you will always wonder. Don't be afraid to fail, because most of the time you will succeed in one way or another. Back in 2011, I had taken a risk by switching careers. I went from an office manager/controller of a wine distributor to a restaurant & bar manager. And although it was not my ideal change, I had hoped it would result in something larger. After six months of trial and error in the start up of a new location, I was transitioned into event sales and from there promoted to corporate event sales at Star Lanes. Had I not taken a risk into the unknown, I would still be an office manager curious as to how life would have panned out.
How do you encourage creative thinking within your organization?
Trying new things, new layouts, and menu items. Being in event planning allows us to really create unique settings and menus. I suggest thinking outside of the box for most of my events. I like unique interactive stations that allow guests to engage with the Chef while they are having him prepare their own custom meal. This also allows for the guest to be creative with their meal; which toppings they add, meat they select, etc.
What are you doing to ensure you continue to grow and develop as a leader?
Listen and learn from those around me. I learn best by listening about others’ successes and failures.
Where do the great ideas come from in your organization?
Hands-down they come from the employees; they see how things operate, what works, what doesn't, how to make an idea better, etc. As a manager you review the ideas, weigh the options, and if it appears to be primarily beneficial for the company to implement, then you give it a whirl. An employee came to us earlier last year with a bowling pamphlet with hourly rates as well as games that we offer. We, to this day, still use the template that the employee created.
When faced with two equally-qualified candidates, how do you determine whom to hire?
Personality. A good honest personality is hard to come by. Hire the personality, train the skill.
Please join Walsh College in applauding Crystal Arcicovich for her continued successes by adding your comments below.