Noel Levitz ASPS (Student Satisfaction Survey) 2016 Walsh College Student Satisfaction Survey The 2016 survey is now closed. Your Feedback Matters Student satisfaction is important to all of us at Walsh College. Walsh conducts an annual student satisfaction survey using a national online instrument through Noel-Levitz, a leading education firm. Your Feedback Drives Change Walsh College has committed to a Student Satisfaction Initiative, with action plans implemented across the college to improve student satisfaction. Recent changes made resulting from the student satisfaction survey feedback include: Creation of a Student Academic Success Services (SASS) program: www.walshcollege.edu/SASS. Adoption of a Course Repeat Policy: www.walshcollege.edu/CRP. Implementation of a New Student Orientation offered in the fall and winter terms. Creation of more online research guides for students within the library. Implementation of live chat on www.walshcollege.edu. Addition of several Novi Campus services, including monthly visits by Financial Aid representative and testing accommodations for those who need assistance. Increase in the frequency of interlibrary loan deliveries. Implementation of a coaching and mentoring program for new faculty members. Archived E-mails from 2014 Survey Results Overall Satisfaction Met Expectations Would you Re-Enroll? SWOT Analysis Opportunities for Improvement Student Complaint Policy and Procedures Walsh College provides opportunities for students to register complaints through an informal or formal process. An informal or verbal complaint is handled in the functional area related to the complaint. Students may submit a formal complaint using the Student Complaint Form. The Student Complaint Form may be accessed by logging in to the Student Portal and clicking on the “Student Complaint Form” link located under “My Bookmarks." Click here to read the Student Complaint Policy and Procedures. Questions? Suggestions? Submit your question to a specific department or contact us at firstname.lastname@example.org.