Richard H. Radners, B.S.M., MBA, Ed.D
Assistant Professor, Quantitative Methods
Areas of Expertise
Customer Service Industry
Prof. Radners has been involved with quality improvement efforts at Ford Motor Company for more than 15 years. Trained as a 6-Sigma, Level II Master Black Belt, Prof. Radners has overseen or led approximately 140 improvement initiatives.
Annually, these initiatives have reduced process variation, developed customer satisfaction models, and driven down considerable operating costs. Prof. Radners has also trained more than 200 individuals in various quality improvement methodologies.
Prof. Radners has taught quantitative methods, statistics, quality, marketing research and variation management for more than seven years.
Prof. Radners has also guest lectured at various colleges and universities within the tri-state area.
Contributing author to the Novi and Northville Hometown Herald.
Prof. Radners is also a Certified 6-Sigma Master Black Belt.
MBA, Walsh College
B.S., Management; University of Findlay
Ph.D., Education Leadership; Walden University
Member, Phi Delta Kappa – Professional Educators Association
Member – American Marketing Association